An outline of our terms of business are set out below.  For individual matters, you will be provided with full terms of business on instructing this firm.  If you have any queries, please e-mail or call us on 01274 371978.

  1. Mir Solicitors
    1. Mir Solicitors is the trading style of Mir Legal Limited:
      1. Registered in England and Wales with Company Registration Number 8095112
      2. Registered office: 782 Manchester Road, Bradford, West Yorkshire, Bradford, BD5 7QP.
      3. Phone Number: 01274 371978
      4. Fax Number: 01274 725842
      5. Value Added Tax (‘VAT’) number .
      6. Regulated by the Solicitors Regulation Authority (number 569502)
    2. In these Terms of Business all first person terms such as ‘we’, ‘us’ and ‘our’ refer to Mir Solicitors and not to any Member, Partner, Consultant or Employee personally or to any combination of Directors, Partners, Consultants or Employees collectively. By entering into this agreement, you are entering into a contract with Mir Solicitors and not with any Member, Partner, Consultant or Employee personally or with any combination of Directors, Partners, Consultants or Employees collectively.
    3. We are bound by various professional rules of conduct which can be viewed at or by writing to Solicitors Regulation Authority, Solicitors Regulation Authority, The Cube, 199 Wharfside Street, Birmingham, B1 1RN or calling the Solicitor’s Regulation Authority’s contact centre on +44 (0)121 329 6800 (inside the UK), 8am to 6pm Monday to Friday (except Tuesday – 9.30am to 6pm)
    4. A list of Directors is available for inspection at our Registered Office, together with a list of those non Directors who are referred to as Partners. We may from time-to-time use the word ‘Partner’ to refer to a Director of Mir Legal Limited or an Employee or Consultant of Mir Solicitors with equivalent standing and qualifications. The fact that an individual Member, Partner, Consultant or Employee signs in his or her own name any letter or other document in the course of carrying out his or her work does not mean he or she is assuming any personal legal liability for that letter or document. No reference to a ‘partner’ is to imply that any person is carrying on business with others in partnership for the purposes of the Partnership Act 1890.
    5. The Solicitors’ Indemnity Insurance Rules 2010 require us to take out and maintain professional indemnity insurance with Qualifying Insurers. Information about the compulsory layer of professional indemnity insurance we carry, including the contact details of our insurers and the territorial coverage of our insurance, are available in hard copy at our Registered Office.
  2. Terms of Business
    1. These Terms of Business may not be varied unless agreed in writing and signed by a Director. They should be read in conjunction with our Engagement Letter which sets out the basis on which we act for you and any documents referred to in that letter. Together these form the ‘Agreement’ between us relating to each matter on which we advise you.
    2. These terms, including the limits on our liability in clause 11, shall apply to all work done by us for you (and any work to be done in the future) unless we otherwise notify you in writing.
    3. If any term of this agreement is inconsistent with our legal obligations under the relevant laws then the relevant laws shall apply instead of those terms.
  3. Excluded Advice
    1. We do not advise on the laws and regulations of jurisdictions other than England & Wales (which for these purposes includes the law of the European Union as applied in England & Wales).
    2. Whilst we have a degree of understanding of taxation relevant to an individual or corporate entity or value added tax or other taxation, we are not qualified to give any taxation advice in any form and you should take the professional advice of a taxation accountant or your own accountant. If you authorise us to proceed with the transaction, we will proceed on the basis you have sought appropriate professional advice. If you wish us to help you appoint an appropriate accountant please ask.
    3. Any comment upon the commercial viability or financial sense of any transactions upon which we advise is made ‘by the way’ and should not be relied upon by you.
  4. Your Duty to Retain and Preserve Documents
    1. If now, or at any time in the future, any matter on which we act for you is the subject of formally contested proceedings, whether in the courts or other tribunals, you will almost certainly have to disclose documents, including electronic documents, relevant to the matter. You should ensure that you do not destroy or allow to be destroyed any documents that relate to such matter in any way (however slight you believe the connection may be), as your position in such proceedings could be seriously compromised if you do so.
  5. Copyright
    1. Unless we agree otherwise, all copyright which exists in the documents and other materials that we create whilst carrying out work for you will remain our property. You have the right to use such documents and materials for the purposes for which they are created, but not otherwise.
    2. If you use such documents for any purpose other than that for which they were created we are not responsible to you for any losses that you may suffer as a result.
    3. Unless otherwise required by law or court order, you agree not to make our work, documents or materials available to third parties without our prior written permission. Our work is undertaken for your benefit alone and we are not responsible to third parties for any aspect of our professional services or work that you make available to them.
  6. Client Satisfaction
    1. We operate strict client care and quality policies and always aim to provide you with the highest level of legal expertise and to be available, approachable, understandable, prompt and courteous.
    2. We will keep you informed about all important developments in your matter and we will respond to your letters, emails and telephone calls promptly and efficiently.
    3. The majority of our clients are very happy with the service we provide them, but in the event that you have any cause for concern, including about a bill, then please be aware that you are entitled to make a complaint, and that you can do so by contacting our designated Complaints Manager, M Idris Mir. We take all feedback from clients seriously and operate a Complaints Handling Procedure, a copy of which is available upon request.
    4. Using our Complaints Handling Procedure, we are usually able to deal with any concerns you have promptly and to your satisfaction, but if this is not the case, you will have a right to make a complaint to the Legal Ombudsman at the conclusion of our complaints process or after 8 weeks from the date of your complaint (whichever is soonest). If you do wish to make a complaint to the Legal Ombudsman you will have to do so within six months of the date of your last contact with this firm.
    5. Legal Ombudsman Contact Details
      1. Address: PO Box 6806  Wolverhampton WV1 9WJ
      2. Telephone: 0300 555 0333 / 0121 245 3050
      3. Email:
      4. Website:
    6. A complainant to the Legal Ombudsman must be one of the following. If you are not, you should be aware that you can only obtain redress by using our Complaints Handling Procedure or by mediation or arbitration, or by taking action through the Courts:
      1. An individual
      2. A micro-enterprise as defined in European Recommendation 2003/361/EC of 6 May 2003 (broadly, an enterprise with fewer than 10 staff and a turnover or balance sheet value not exceeding €2 million);
      3. A charity with an annual income less than £1 million;
      4. A club, association or society with an annual income less than £1 million;
      5. A trustee of a trust with a net asset value less than £1 million; or a personal representative or the residuary beneficiaries of an estate where a person with a complaint died before referring it to the Legal Ombudsman.
  7. Fees
    1. Fixed Fee Services
      1. Where our Engagement Letter states that we are charging on a fixed fee basis, additional services may be provided on request and (unless otherwise agreed by us in writing) will be charged at our standard hourly rates as set out in our Engagement Letter plus expenses (if any) and VAT.
    2. Hourly Rate Services
      1. Where our Engagement Letter states that we are charging on an hourly basis, the hourly rate varies according to the experience and expertise of the person dealing with the matter. The rates which apply to each matter are set out in our Engagement Letter.
      2. The time spent on your matter for which you will be charged includes meetings with you and others, travelling, waiting, researching and considering, writing and receiving correspondence (including e-mails), making and receiving telephone calls, preparing and working on documents, and making file notes.
      3. The time spent on your matter is recorded as units of one tenth of an hour. Therefore, this is the minimum amount of time we will charge for any piece of work undertaken on your matter.
      4. On or around the 1st October each year, we review our hourly rates. We will notify you in writing of any increase.
      5. We will add VAT to our fees at the rate that applies when the work is done.
    3. All Services
      1. All expenses which we incur in working on your matter will be payable by you in addition to our fees. Examples of these expenses include Land Registry and Companies House fees, search fees, stamp duty (and similar taxes), fees charged by couriers, travel expenses and subsistence, faxes, international telephone calls, and use of on-line databases. In addition, we may also charge you for photocopying and other document production at a rate of 25p for each A4 page (and so in proportion for larger sizes) and for 50p each colour A4 page (and so in proportion for larger sizes). VAT is payable on certain expenses, which you will need to pay in addition.
      2. In addition to these expenses we may make a charge of £25 plus VAT for opening a file and £36 plus VAT each time we transmit any monies by telegraphic transfer
      3. We will usually submit bills monthly but may choose to submit bills at other intervals during the course of working on your matter. We may also submit a bill on or at any time after conclusion of the matter or at the end of this Agreement. Our bills are payable when they are submitted to you. All bills, whenever they are submitted, will be for final bills for the period to which they relate but this does not prevent us from invoicing you for expenses for that period on a subsequent bill.
      4. We may also ask you at any time to pay money in advance of any fees and expenses being incurred by us (known as ‘payment on account’). If we ask you to make a payment on account, we will not be obliged to undertake any further work on your matter until you have made that payment (and if you do not make the payment we may cease acting for you).
      5. Where we decide to extend credit to you by carrying out urgent work on your matter after the money you have paid on account has all been used, you agree to remain liable for our fees regardless of whether or not we give you advance notification that we are going to extend credit to you.
      6. You must tell us when first instructing us if there is a third party who may pay our fees. If a third party agrees to pay all or part of our bills, you will remain responsible to us for payment until those bills have been paid in full.
      7. If we are advising more than one person (usually individuals, companies or other entities) we will, unless otherwise agreed by us in writing, act for those persons jointly and severally. If we are asked to deliver bills only to one person, those bills will nevertheless be payable in full by all other persons we act for under this agreement. If you are instructing us jointly in relation to any matter it is your responsibility to tell us at the outset of the Agreement if you require more than one person to give us instructions in relation to that matter. Otherwise, we will accept instructions from any one person and will not be responsible to any other person for any losses they may suffer as a result. If you are a company or other commercial entity it is your responsibility to tell us at the outset of the Agreement if you require more than one Director (or equivalent) to give us instructions.
      8. Where we hold money for you, whether because you have made a payment on account or we otherwise receive funds on your behalf, we may use this money toward payment of our bills. We will always advise you when this is being done. If we take any security for our fees, whether from you or any third party, this shall not affect any rights we have (or which we may have) to retain your papers.
    4. Late Payment of Bills
      1. Our invoices are due upon delivery and we may charge you interest if an invoice is not paid within 28 days.
        1. If you are a private client we may charge you interest (on a daily basis) on the unpaid element of the bill at the rate payable on judgement debts (the current rate at the date of this agreement being 8% per year) from the date of the bill until payment, unless it is determined that you do not have to pay that element;
        2. If you are a commercial client we are entitled to charge you interest under the Late Payment of Commercial Debts (Interest) Act 1998 plus a fixed sum under the Late Payment of Commercial Debts (Interest) Act 1998 as amended and supplemented by the Late Payment of Commercial Debts Regulations 2002.
      2. We may refuse to undertake any further work for you (whether in respect of the matter to which the bill relates or any other matter on which we are acting for you) until that bill is paid and/or we may stop acting for you; and
      3. We may retain any papers or documents belonging to you, together with our own records.
    5. Complaints About Bills
      1. If you have any queries in respect of any element of a bill, you should still promptly pay all other elements of the bill.
      2. If you wish to make a complaint about one of our bills, you may do so by using the firm’s Complaints Procedure (copy available on request).
      3. You also have a right to object to a bill by making a complaint to the Legal Ombudsman and/or applying to the court for an assessment of the bill under part III of the Solicitors Act 1974 (the contact details for the Legal Ombudsman can be found at clause 5).
      4. If you apply to the court for an assessment of the bill under part III of the Solicitors Act 1974 you may lose your right to complain about the bill to the Legal Ombudsman.
    6. Estimates
      1. If we have provided to you a written estimate of the total charges, it is given only as a guide to assist you in budgeting and should not be regarded as a fixed quotation unless otherwise agreed in writing. We will inform you if any unforeseen but significant additional work becomes necessary.
      2. It is often impossible to tell at the outset what the overall cost of a matter will be. If this is the case we will provide you with as much information as possible at the start and keep you updated as the matter progresses. If a precise figure cannot be given at the outset, we shall explain the reason to you and give you the opportunity to set a ceiling figure beyond which you do not want us to act without your consent or we shall agree a review date with you on which we shall try to give you more information about the likely overall cost.
  8. Storage of Documents and Deeds
    1. We retain all documents relating to your matter (other than any documents which are in your possession or returned to you) for at least six years from the conclusion of our involvement in the matter. You agree that we may destroy them after that time. We will not destroy documents you ask us to deposit in our deeds store.
    2. If you ask us to retrieve documents from storage there is a charge, which is normally £25 plus VAT for each matter, although we will not normally charge that fee if we retrieve documents to enable us to carry our further work for you. We will charge, however, for any work necessary to comply with instructions given by you in connection with retrieved documents. Unless otherwise agreed with you in writing, those charges will be at our hourly rates applicable at the relevant time and those charges will be applied on the same basis set out in clause 7.
  9. Termination
    1. You may end this agreement (and therefore, your instructions to us) at any time by writing to us but we will be entitled to keep all of your documents and deeds while there is money owing to us (including fees and expenses which have not yet been billed).
    2. We may end this agreement (and, therefore, cease acting for you) in relation to any matter or all matters of yours but only on reasonable written notice and for good reason. Examples of a good reason include where you have not given us sufficient instructions, where you have not provided appropriate evidence of identification or we reasonably believe that the relationship between you and us has broken down.
    3. If your matter does not conclude, or we are prevented from continuing to act because of our legal obligations or our professional rules, we will charge you for any work we have actually done. Our charges will be based on our hourly rates set out in this Agreement (and where a fixed fee has been agreed, the charges will not exceed that fixed fee).
    4. If you are an individual consumer (and not a business entity) and we have not met with you, the Consumer Protection (Distance Selling) Regulations 2000 and the Consumer Protection (Distance Selling) (Amendment) Regulations 2005 will apply to our Agreement. By accepting these terms of business you agree that you would like our service to start before the end of the usual cancellation period and you agree that your cancellation rights shall end as soon as we commence work on your matter.
  10. Financial Services
    1. The Law Society of England and Wales is a designated professional body under Part XX of the Financial Services and Markets Act 2000 which means that we may carry on certain regulated activities without being regulated by the Financial Services Authority. This means that we may be able to provide limited financial services to you where such services arise out of, or are complementary to, the provision of legal services.
    2. The Law Society is the designated professional body for the purposes of the Financial Services and Markets Act 2000, but responsibility for regulation has been delegated to the Solicitors Regulation Authority (the independent regulatory body of the Law Society), and responsibility for handling complaints has been delegated to the Legal Ombudsman. The contact details for the Solicitors Regulation Authority can be found at clause 3 and the contact details for the Legal Ombudsman can be found at clause 6.5.
    3. The limited regulated activities that we carry out are issuing certain insurance policies, such as defective title insurance and other property indemnity insurance (such as breach of covenant, absence of easement, lack of planning permission, unknown rights and covenants policies).
    4. We are not authorised by the Financial Services Authority. However, we are included on the register maintained by the Financial Services Authority so that we can carry on insurance mediation activity, which is broadly the advising on, selling and administration of insurance contracts. This part of our business, including arrangements for complaints or redress if something goes wrong, is regulated by Solicitors Regulation Authority. The register can be accessed via the Financial Services Authority website at
    5. Any insurance policy arranged by us on your behalf, shall, in our opinion, be adequate to meet your needs, but you are hereby informed that we do not recommend any policy over and above any other and that it is your responsibility to check that you are satisfied with the excess levels, exclusions, limitations and other policy terms. We do not conduct a fair analysis of the insurance market prior to arranging insurance policies. You can request details of the insurance undertakings with which we conduct business at any time.
    6. You hereby agree to provide us with details of any relevant existing insurance policies you may have and you agree that we shall not be liable to you for any losses you sustain as a result of your failure to provide us with such details.
  11. Limitation of Liability
    1. You agree that the limitations on our liability as set out in this agreement are reasonable having regard to the nature of your instructions and the work involved and the availability and cost of professional indemnity insurance. We are, however, happy to consider options to increase these limitations, should you so require (which may result in an increase to our fees).
    2. We will undertake the work relating to your matter with reasonable skill and care.
    3. We accept liability without limit for the consequences of fraud by us or any of our Directors, Partners, Consultants or Employees which is affected in their capacity as Directors, Partners, Consultants or Employees and for any other liability which we are not permitted by law or rules of professional conduct to limit or exclude. If any part of this agreement which seeks to exclude, limit or restrict liability (including provisions limiting the amount we will be required to pay or limiting the time you have to bring a claim) is found by a court to be void or ineffective for any reason, the remaining provisions shall continue to be effective.
    4. We will not be liable under this agreement or laws of negligence for any deficiencies in the work we have undertaken if and to the extent that deficiencies are due to any false, misleading or incomplete information or documentation which has been provided to us (whether by you or any third party) or due to the acts or omissions of you or any third party. However, where any failure by us to identify any such false, misleading or incomplete information (or any failure by us to inform you that we have identified such information or any failure to act on your resulting instructions) constitutes negligence then we shall, subject to the other provisions of this agreement, remain liable for such failure.
    5. Despite anything else contained in this agreement, we are not under any obligation to act for you (or to continue to act for you) if to do so would breach any laws or professional rules. Therefore, we will not be responsible or liable to you for any loss which you or any other party may suffer as a result of our refusal to proceed with your matter where we would be in breach (or we reasonably believe that we would breach) of our legal obligations or our professional rules.
    6. Except as stated in 3 and 11.12, the total aggregate liability of Mir Solicitors to you under or in connection with this Agreement (including any addition or variation to it), whether for breach of contract, negligence, breach of statutory duty, or otherwise, shall not exceed £3,000,000.00 (three million pounds).
    7. Where we are instructed jointly by more than one party, the limit on our liability applies, in total, to all of you collectively (including anyone claiming through you or on your behalf).
    8. You agree that you will not bring any claims or proceedings in connection with this agreement against our Directors, Partners, Consultants or Employees personally, unless (and to the extent that) you are otherwise permitted to do so by law or our professional rules. Our Partners, Consultants and Employees may enforce this clause even though they are not parties to this agreement (but despite having such rights, this agreement may be varied or ended without their consent).
    9. Proceedings in respect of any claim against us must be commenced within three years after you first had (or ought reasonably to have had) both the knowledge for bringing an action for damages and the knowledge that you had the right to bring such an action and in any event no later than six years after any alleged breach of contract, negligence or other cause of action. This provision expressly overrides any statutory provision which would otherwise apply; it will not increase the time within which proceedings may be commenced and may reduce it.
    10. If we and any other party or parties are liable to you together in respect of the same claim, then we shall only be liable to pay you the portion which is found to be fair and reasonable having regard to the level of our default. Therefore, we shall not be liable to pay you the portion which is due to the fault of such party, even if you do not recover all or any money from such other party for any reason.
    11. If we are liable to you and any other party or parties would have been found liable to you together with us in respect of the same claim if either:
      1. You had also brought proceedings or made a claim against them; or
      2. We had brought proceedings or made a claim against them for a contribution towards our liability,

      then any sum due from us to you shall be reduced by the proportion for which such other party or parties would have been found liable had those proceedings been brought or those claims been made.

    12. Nothing in this agreement excludes or limits the liability of Mir Solicitors for:
      1. Death or personal injury caused by negligence;
      2. Fraud or fraudulent misrepresentation; or
      3. Any liability if and to the extent that it is not permissible in law for such liability to be limited or excluded.
  12. Client Money
    1. The Solicitors Accounts Rules provides for sums to be paid in lieu of interest to you depending on the amount and length of time held. Where we hold small amounts of interests these will not be credited against our invoices or paid to you including where we hold monies following a final invoice where payment of disbursements has not yet been paid.
    2. If you are a business client and not an individual, you hereby give your informed consent for us to depart from the usual interest provisions of the Solicitors Accounts Rules and you agree that it is appropriate in all the circumstances, having regard to the size of the sums of interest involved and the nature and scale of the property transaction concerned, for us to retain all sums of interest which may be otherwise payable to you. If we do not believe it is in your best interests to opt out of the usual provisions we shall notify you accordingly. It is your responsibility to tell us at the outset if the sums of interest involved and the nature and scale of the property transaction concerned are such that you do not believe it is in your best interests for us to contract out of the usual provisions.
    3. Unless otherwise agreed by us in writing, if we receive any sums to hold on your behalf (whether received directly from you or from a third party) then we may deposit such money into an account or accounts with any bank or financial institution (a “deposit provider” which expression shall include bank, financial institution or clearing house through which transfers are made) of our choosing. We confirm that we comply with any applicable laws and any applicable rules of a regulatory authority in respect of the making of any such deposits.
    4. We shall not be liable for any loss which you or any third party may suffer in connection with an Insolvency Event occurring in relation to any deposit provider with whom we have deposited funds or through whom transfers are made, save if and to the extent that any such loss was caused by or contributed to by any breach by us of clause 1.
    5. In clauses 4 and 12.6 an “Insolvency Event” means:
      1. Any deposit provider is unable or admits inability to pay its debts as they fall due (or is deemed to be or declared to be unable to pay its debts under applicable law), suspends or threatens to suspend making payments on any of its debts or, by reason of actual or anticipated financial difficulties or commences negotiations with one or more of its creditors with a view to rescheduling any of its indebtedness;
      2. The value of the assets of any deposit provider is less than its liabilities (taking into account contingent or prospective liabilities);
      3. A moratorium is declared in respect of any indebtedness of any deposit provider;
      4. Any corporate or government action, legal proceedings or other procedure or steps taken in relation to:
      5. The suspension of payments, a moratorium of any indebtedness, winding-up, dissolution, administration or reorganisation (by way of voluntary arrangement, scheme of arrangement or otherwise) of any deposit provider;
      6. A composition, compromise, assignment or arrangement with any creditor of any deposit provider;
      7. The appointment of a liquidator, receiver, administrator, administrative receiver, compulsory manager or other similar officer in respect of any deposit provider or any of its assets; or
      8. Enforcement of any security interest (however so described) over any assets of any deposit provider; or
      9. The prevention or restriction (whether by way of freezing order or otherwise) of a deposit provider’s ability to dispose of, deal with or diminish the value of its assets or any of them;
      10. Any event analogous to those set out in clause 5(d) occurs in any jurisdiction in respect of any deposit provider.
    6. If an Insolvency Event occurs in relation to any deposit provider which holds money that we have deposited on your behalf, you agree that we may where applicable disclose to the Financial Services Compensation Scheme (“FSCS”) all relevant details in our possession about you and the money that we hold on your behalf with such a deposit provider. However, if you do not wish us to make any such disclosure, please notify us in writing addressed to Maroof Razak (our Data Protection Compliance Officer). Please note that by withholding consent to our disclosure of your details to the FSCS in such circumstances, you may forfeit any right you may have to receive compensation from the FSCS where an Insolvency Event occurs in relation to a deposit provider holding money which we have deposited on your behalf. Further information regarding the FSCS can be found at, telephone number 020 7892 7300
  13. Confidentiality, Privacy & Data Protection
    1. We keep information passed to us confidential and will not disclose it to third parties except as authorised by you or required by law. In certain circumstances the law requires us to disclose information relating to you (for example, payments of interest earned on a clients’ account may have to be disclosed under the EU Savings Directive). If on your authority we are working with other professional advisers or lawyers, we will assume that we may disclose any relevant aspect of your affairs to them.
    2. We may in some cases consult credit reference agencies in order to assess your creditworthiness. If you are an individual, we require your consent before we do this. Your continuing instructions to us will constitute your consent to us carrying out such a search. Details of the credit agency we use are available on request. We have procedures designed to ensure that personal data is used only by appropriately authorised and trained personnel and to safeguard such information against accidental loss or unauthorised disclosure. We will keep that information strictly confidential unless otherwise required by law or court order.
    3. Where we act for you and your lender we have a duty to fully reveal to your lender or HM Revenue and Customs all relevant facts about your purchase, your mortgage and what makes up the purchase price. Your continuing instructions amount to your consent to us to disclose all relevant information to your lender and to HM Revenue and Customs. This includes any difference between your mortgage application and information you or we receive during the transaction including any cashback payments or discount schemes or other incentives that the seller is providing or allowing or giving to you.
    4. You must disclose all information which may affect your liability for stamp duty land tax or other stamp duty (duty) as we can then ensure you pay the correct duty. If you fail to disclose all information (and if in doubt please disclose it as it can be discounted if it is not relevant) you must accept full liability for any penalties or action or other proceedings that any authority may take against you for failing to disclose information which resulted in a duty or greater liability to pay such duty.
    5. Where you provide us with fax or computer network addresses for sending material to, we will assume, unless you tell us otherwise, that your arrangements are sufficiently secure and confidential to protect your interests. The Internet is not secure and there are risks if you send sensitive information in this manner or you ask us to do so. Data we send by email is not routinely encrypted, so please tell us if you do not want us to use email as a form of communication with you or if you require data to be encrypted. We will take reasonable steps to protect the integrity of our computer systems by screening for viruses on email sent or received. We expect you to do the same for your computer systems.
    6. We promise to respect the data we hold on you. Your acceptance of these terms authorises us to keep your details on our database so that we can provide you with legal services and for administration and accounting purposes, so that we can make credit searches and send you relevant information on our services and on events that may interest you. All information that we hold concerning you as an individual will be held and processed by us strictly in accordance with the provisions of the Data Protection Act 1998. We will not, without your consent, supply your name and address to any third party except where:
      1. It is necessary as part of the legal services that we undertake: or
      2. We are required to do so by law or our professional rules.
    7. Mir Solicitors has Lexcel accreditation. Lexcel is the Practice Management standard of the Law Society of England & Wales. As a result of this the firm may become subject to periodic checks by Law Society approved Consultants and/or Assessors. This could mean that your file is selected for checking, in which case we would need your consent for the checking to occur. All such checks are conducted by individuals who have provided the firm with a Confidentiality Agreement. Your acceptance of these Terms of Business amounts to your consent to make your file available for checking. If you do not want us to make your file available for checking you must notify us immediately and we will mark your file accordingly. If you refuse to give us consent to Lexcel checks, your refusal will not affect the way your case is handled in any way.
    8. If you are an individual, you have a right under the Data Protection Act 1998 to obtain information from us, including a description of the data that we hold on you. Should you have any queries concerning this right, please contact Maroof Razak (our Data Protection Compliance Officer). We may charge you £10- £50 for providing you with any such information. VAT will be added to the charge.
    9. We may correspond with you by email unless you advise us in writing that you do not wish us to do so. You acknowledge that email may not be secure.  Email will be treated as written correspondence and we are entitled to assume that the purported sender of an email is the actual sender and that any express or implied approval or authority referred to in an email has been validly given.  You consent to us monitoring and reading any email correspondence travelling between you and any mail recipient at Hansards Solicitors LLP.
    10. We will aim to communicate with you by such method as you request. More often than not this will be in writing, but may be by telephone if it is appropriate.  We may need to virus check disks or e-mails, but unless you withdraw consent we may communicate with others when appropriate by e-mail or fax but we cannot be responsible for the security of correspondence and documents sent by e-mail or fax.
  14. Referrals to Third Parties
    1. If we recommend that you use a particular firm, agency or business, we shall do so in good faith and because we believe it to be in your best interests. If we recommend that you use a particular firm, agency or business that can only offer products from one source, we shall notify you in writing of this limitation. We will pay to you any commission that we receive from any particular firm, agency or business that we recommend you use.
    2. If we recommend that you use a particular firm, agency or business, we shall not be liable to you for any advice you may be given by that firm, agency or business and you are advised that if that firm, agency or business is not another firm of solicitors you will not be afforded the regulatory protection of the Solicitors Regulation Authority or of the Solicitors’ Code of Conduct and Solicitors Indemnity Insurance Rules, nor shall you be entitled to the benefit of the Solicitors’ Compensation Fund.
  15. Referrals from Third Parties
    1. If your matter has been referred to us by a non-lawyer third party, such as a surveyor or an estate agent we shall inform you in our Engagement Letter if we have a financial arrangement with that third party and shall disclose to you the amount of any payment we make to that third party to thank them for referring you to us.
    2. If the third party is paying us to provide services to you, we shall disclose to you the amount the third party is paying us to provide those services to you and, if applicable, the amount you are required to pay the third party.
    3. If you have been referred to us by a third party, we confirm that any advice we give you will be independent and that you are free to raise questions on all aspects of the transaction, and we further confirm that information disclosed to us by you will not be disclosed to the introducer unless you expressly consent to any such disclosure.
    4. If we are acting for the third party who referred you to us in the same matter and a conflict of interests arises between you and the third party, we might be obliged to cease acting for you.
  16. Hours of Business
    1. Our office is open between 9.00am and 5.00pm, Monday to Friday, excepting bank holidays. We do not provide an out of office or emergency service to clients. The person responsible for your matter may, at his or her absolute discretion, provide you with a mobile telephone number, and may endeavour to take your telephone calls outside of office hours, but nothing he or she says should be interpreted as an agreement to routinely deal with your matter or to take your telephone calls outside of office hours.
  17. Anti- Money Laundering
    1. Identity Checks
      1. All solicitors are obliged to carry out customer due diligence (“CDD”) in accordance with the UK anti-money laundering and counter-terrorist financing regime. This includes us obtaining and keeping documentary evidence of the identity of all of our clients and gaining an understanding of their financial status and normal business affairs.
      2. In the case of individuals (including Directors, Secretaries and Share Holders of a Company or Directors of a Limited Liability Partnership), we require to see and keep a photocopy of a Passport, Photo Driving Licence, or National Identity Card (or similar document) as evidence of your identity and a recent utility or council tax bill (or similar type of document) as additional evidence of your address. We need to see original documents and will discuss with you acceptable documents and methods of certification if the original is not available.
      3. For all companies we will carry out a search of Companies House (or similar registry in foreign jurisdictions) and may ask for further information.
      4. For non-listed companies and other organisations, we will also require the evidence for individuals for one or more Directors, Company Secretaries, Shareholders, Partners or other persons authorised to represent the organisation.
      5. For other legal entities we will inform you of the evidence required to confirm identity.
    2. Disclosure to the Authorities
      1. We are in certain circumstance obliged under Money Laundering Regulations 2007, Proceeds of Crime Act 2002 (‘POCA’) as amended by the Serious Organised Crime and Police Act 2005 (‘SOCPA’) to make a report to the Serious Organised Crime Agency (‘SOCA’) where we are suspicious that any matter or transaction in which we are instructed involves the proceeds of criminal conduct. We may be prohibited by law from informing you or anyone else when such a report has been made, and it is possible that we may not be allowed to proceed with the transaction or matter concerned until SOCA gives us permission to do so. We may not be permitted to tell you anything about any of these circumstances should they occur.
      2. If any term or provision of these terms of business or our engagement letter is inconsistent with complying with our legal obligations under Anti-Money Laundering Legislation, our legal obligations will override the inconsistent term which shall be deemed modified accordingly.
      3. We will not accept any liability for any loss caused to you or any other party as a result of our refusal to proceed with a matter or transaction or otherwise complying with our legal obligations.
    3. Cash Payments
      1. We will not accept payments from you in cash of over £500.00 regardless of whether the payment is to settle our bill, to pay money on account, or in respect of transactions we may be acting upon (such as sales and purchases of businesses or property).
      2. For the avoidance of doubt the £500.00 cash limit applies to each matter in which we are acting for you and not just to each transaction relating to that matter.
      3. We shall not be liable to you for any losses you may suffer as a result of any refusal by us to accept cash payments of over £500.00.
  18. Equality & Diversity
    1. We are committed to promoting equality and diversity in all of our dealings with clients, third parties and employees. Please contact us if you would like a copy of our Equality and Diversity Policy.
    2. If you have a disability and have any special requirements in relation to the way in which we handle your work, please let us know.
  19. Rights of Third Parties
    1. Except as stated otherwise in clause 8, a person who is not a party to this agreement shall not be entitled to enforce any of its terms.
  20. Transfer of Rights and Obligations
    1. The agreement between you and us is binding on you and us and on our respective successors and assigns.
    2. We may transfer, assign, charge, sub-contract or otherwise dispose of this agreement, or any of our rights or obligations arising under it, at any time during the term of the agreement.
    3. You may only transfer, assign, charge, sub-contract or otherwise dispose of this agreement, or any of your rights or obligations arising under it, at any time during the term of the agreement with our advance written consent.
  21. Applicable Law, etc.
    1. These terms and our Engagement Letter shall be governed by, and interpreted in accordance with English law. Any disputes or claims concerning this agreement and any matters arising from it shall be dealt with only by the courts of England and Wales.
    2. If we or you do not enforce our respective rights under this agreement at any time it will not prevent either us or you from doing so later.
    3. If any provision of this agreement is found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability shall not affect the other provisions of this agreement which shall remain in full force and effect.